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Course Description

This program teaches the skills needed to prepare you for a career as a medical office manager. You will learn the professional traits and responsibilities to become a vital part of the healthcare team in a medical office, clinic, hospital, and other healthcare settings.

Course Outline

  1. Microsoft Essentials
    1. Introduction to Microsoft Word
    2. Introduction to Microsoft Excel
    3. Intermediate Microsoft Excel
  2. Medical Terminology
    1. Getting Started
    2. How to Take This Course
    3. Test-Out Exam 1: Lessons 1–Midterm Exam
    4. Introduction to Medical Terminology and the Human Body in Health and Disease
    5. The Musculoskeletal System
    6. The Cardiovascular System
    7. The Lymphatic and Immune Systems
    8. The Respiratory System
    9. The Digestive System
    10. The Urinary System
    11. Midterm
    12. Test-Out Exam 2: Lessons 8–Final Exam
    13. The Nervous System
    14. Special Senses: The Eyes and Ears
    15. The Integumentary System
    16. The Endocrine System
    17. Mental Health
    18. Male and Female Reproductive Systems
    19. Diagnostic Procedures, Nuclear Medicine, and Complementary Medicine
    20. Final Exam
  3. Certified Medical Administrative Assistant
    1. Medical Assisting Foundations
    2. Professional Behavior
    3. Legal and Ethical Issues
    4. The Art of Communicating
    5. Telecommunications, Telephone Professionalism, and Telephone Techniques
    6. Written Communications
    7. Medical Office Environment
    8. Patient Scheduling
    9. Managing Medical Records
    10. Introduction to Health Insurance
    11. Medical Coding: An Overview
    12. Patient Accounts
    13. Insurance Claims, Patient Billing, and Collections
    14. Daily Financial Practices
    15. Managing the Office
    16. Pharmacology
    17. Certification
    18. Preparing for Your Career
  4. Certified Electronic Health Records Specialist
    1. An Overview of EHR and CEHRS
    2. An Introduction to MOSS 3.0
    3. History of EHRs
    4. Steps to EHR Implementation
    5. The EHR Framework
    6. HIPAA Requirements and EHR Systems
    7. The EHR and Record Content
    8. Lists, Treatment Plans, Orders, and Results
    9. Patient Visit Management
    10. Coding, Billing, and Practice Reports
    11. Patient Communications
    12. Practice Reports, Research, Registries, and Reportable Events
    13. Personal Health Records and Continuing Care Records
  5. Certified Physician Practice Manager
    1. Introduction to health care business processes and workflow
    2. Principles of physician reimbursement
    3. Health care revenue cycle management
    4. Basic principles in medical office accounting
    5. Health care reform
    6. Quality in health care
    7. Electronic medical records (EMRs)
    8. Modern health IT and interoperability
    9. HIPAA and patient data security
    10. Fraud and abuse and corporate compliance
    11. Marketing and business relationships
    12. Space planning and operational flows
    13. Business continuity
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