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Course Description

This course focuses on Lean process improvement techniques to identify and eliminate process waste. The entire program is tailored towards service industries, using examples from healthcare, government and education. This practical approach is easy to understand and will prepare participants for immediate application. As tools and techniques are learned, they are applied to a simulation for hands-on experience in a classroom setting. 

Learner Outcomes

  1. How to properly scope an improvement initiative
  2. How to map out a process and analyze for waste opportunities
  3. Work as an effective team member and/or team leader
  4. Identify and eliminate process waste
  5. Improve process flow
  6. Simplify process steps to improve efficiency and decrease defects and errors
  7. Workplace organization and Standard Work practices
  8. Utilize metrics and data to track and sustain improvements
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Who Should Attend?
Anyone working in the service industry, which is more conducive to using Lean techniques than Six Sigma methodology. Healthcare workers, government employees, higher education, banking, and retail are examples of industries that provide service rather than physical products. This course will provide students with the basic skills and Lean tools necessary to complete a process improvement initiative, or actively participate on initiative teams. 
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