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Course Description

Employee emails, policies, bulletins, letters and other written documentation need to be written clearly so that messages can be conveyed and understood. Communications with those inside and outside of a business should be written in a way that reflect well on your organization and convey the message in a professional manner. In this coure, students will spend time learning and practicing practical business writing to help them be more comfortable communicating with others. 

Course Outline

  • Part 1: Back to the Basics
    • Mastering Spelling, Punctuation, and Usage
    • Six Tips for Better Spelling
    • Punctuation Pointers
  • Part 2: Choosing Your Words Carefully
    • Sharpening Your Writing Style
    • Deleting (Unnecessary) Redundancies
    • Forming Parallel Construction
    • Recognizing Clichés
    • Avoiding Sexist Language
  • Part 3: Improving Your Business Writing
    • Strengthening Your Memos
    • Using Email Effectively
    • Ten Tips for a Better Memo
    • How to Begin
  • Part 4: Writing for Special Circumstances
  • Special Kinds of Business Writing
    • Conveying Bad News Tactfully
    • When the News Is Especially Sensitive
    • Writing Persuasively
    • Using the Motivated Sequence Outline
  • Part 5: Know Your Audience
    • Identifying Communication Styles
    • Writing to Specific Styles
    • Ten Techniques for Effective Communication
    • Voluntary Learning Contract
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